At Vuorn Clothing, we prioritize quality craftsmanship in our performance-driven apparel. Due to meticulous quality checks, orders require 5-7 business days to process before shipping—longer than standard retailers to ensure your activewear meets our technical standards. You may cancel for a full refund within 24 hours of purchase (extended window for thoughtful decisions) by emailing [email protected]. After this period, cancellations cannot be accommodated as production begins, but our comprehensive return policy offers flexibility.
We stand behind our moisture-wicking fabrics and ergonomic designs. If any item fails to deliver the comfort or performance promised, you may initiate returns or exchanges within 21 days of delivery (extended period to test during workouts). This policy applies to all performance tops, recovery leggings, and hybrid lifestyle pieces. Exchanges are permitted for size adjustments or alternative colorways within the same product line, subject to inventory availability.
To protect our premium technical fabrics, returned items must show no signs of wear, sweat residue, or odor—unwashed with original antimicrobial tags intact. Compression garments require their protective hygiene liners. All returns must include the original moisture-resistant packaging to prevent transit damage. Due to the specialized nature of our performance fabrics, we cannot accept returns on items with removed security tags or altered hems (common for athletic fit customization).
For size exchanges, we recommend consulting our detailed sizing charts for activewear before requesting. Our team will ship replacement items within 10-14 business days of receiving your return (extended handling for inventory verification). Cross-product exchanges are limited to items of equal functionality (e.g., running shorts for training shorts). Price differences will be reconciled via refund or additional payment. Note: Final sale items marked "Performance Ready" cannot be exchanged due to competition-grade fabrication.
A $15 restocking fee applies to standard returns, covering specialized inspection of technical seams and fabric integrity. This fee is waived for verified manufacturing defects (e.g., irregular stitching on stress points). Customers are responsible for return shipping costs—we recommend using trackable services as Vuorn cannot be liable for lost returns. For international orders, customs fees are non-refundable. Expedited exchange shipping incurs additional charges.
Allow 10-14 business days for us to process your return after receiving it. Refunds to original payment methods take 3-5 additional business days to appear. This ensures our sweat-wicking technology remains uncompromised for future customers. Refunds will reflect in your original payment method, excluding any original shipping fees. You'll receive email confirmation with lab certification details once your refund is issued.
Customized performance gear (e.g., team orders with sublimation prints) cannot be returned due to personalization. For hygiene reasons, all underwear-layer products are final sale. During peak training seasons (January marathon prep, summer triathlon months), exchange processing may extend to 14-17 business days due to high demand for technical apparel.
If undisclosed wear or damage is found during our fabric analysis, we'll email detailed microscopic imagery showing compromised areas before adjusting your refund amount. Should your refund not appear after 21 business days: (1) Verify with your bank's fraud department—high-value activewear transactions sometimes trigger holds. (2) Submit your lab report (emailed to you) to your payment provider. (3) For unresolved cases, contact [email protected] with your order number and fabric inspection photos for escalated review within 7 business days.
