• Customer Service Policy


    Welcome to Vuorn Clothing. As a performance-driven apparel brand specializing in moisture-wicking, ultra-soft fabrics for active lifestyles, we're committed to delivering exceptional service throughout your experience. Below are the terms governing our customer service practices for our premium sportswear collections.

    Product Availability

    Our technical fabrics are produced in limited batches to ensure quality control. While we maintain real-time inventory updates, high-performance items may sell out during peak training seasons. If your selected item becomes unavailable, we'll notify you within 3 business days with options: (1) Priority access to our next fabric production run (2) A full refund processed immediately (3) Store credit with 10% bonus for future performance wear purchases. This athlete-focused approach guarantees you'll receive gear worthy of your active lifestyle.


    Pricing and Updates

    All prices are listed in USD and reflect the premium quality of our patented fabric technologies. We reserve the right to adjust pricing for specialized collections (e.g., temperature-regulating winter line) and correct rare pricing errors. For erroneous orders, we'll issue instant refunds and provide personalized consultation about our fabric innovations - maintaining transparency about our performance-driven pricing structure.


    Order Processing

    Each garment undergoes quality inspection before shipment. Orders process within 5-7 business days (7-10 days during seasonal transitions when testing new fabric blends). You'll receive detailed tracking information including fabric care instructions. For made-to-order recovery wear (e.g., compression pieces), we'll specify a 14-21 day production timeline at checkout to accommodate our meticulous craftsmanship standards.


    Shipping

    We utilize specialized carriers familiar with handling technical fabrics. Standard delivery takes 10-15 business days (international 15-25 days) with climate-controlled options available for temperature-sensitive materials. All shipments include biodegradable packaging and fabric preservation guides - essential for maintaining your gear's moisture-wicking properties during transit.


    Returns & Exchanges

    We offer a 21-day return window from delivery date for unworn, unwashed performance wear with original tags. Due to hygiene standards, compression gear and base layers are final sale. Exchanges take 10-14 business days to process as we conduct fabric integrity checks. Allow 10-14 business days for us to process your return after receiving it. Refunds to original payment methods take 3-5 additional business days to appear.


    Intellectual Property

    All content including fabric technology diagrams, performance testing data, and product engineering details are protected intellectual property. Unauthorized commercial use of our material science research or product imagery is strictly prohibited - safeguarding our innovations in functional sportswear design.


    Limitation of Liability

    Vuorn Clothing shall not be liable for: (1) Performance variations due to improper fabric care (2) Delays from specialized textile customs inspections (3) Normal wear of technical fabrics during athletic use (4) Third-party alterations to our patented designs. This protects our ability to focus on advancing functional apparel technology.


    Contact Us

    For performance wear consultations or fabric technology questions: [email protected]


    Business Address: 
    1607 Cantebury Drive,New York,New York,10036,United State
    Phone: 
    +1 937 850 7056